Please note that, all bookings made directly with us are non-refundable. 

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CANCELLATIONS & REFUNDS 

• All payments are non-refundable and non-transferable

 

CHECK IN & CHECK OUT POLICY

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(Self) Check in: not before 2pm 

• please find the key in the key lock next to the door
   

(Self) Check out: not after 11am 

• please switch off all electronic devices such as AC, TV and lights

• return the key to the key lock and lock it 
   

LATE CHECK OUT 

A late check-out between 11am and 5pm should be requested the day before of the departure and will be charged up to 50% of the rate.  Late check-out is subject to availability and it will be confirmed the day of departure.

 

IMPORTANT NOTICE

• please shower before you use the pool! 

• Toilet paper has to go into the bin next to WC. 

• Do not flush food left overs down the sink. 

• No smoking inside. 

• Do not leave your dogs unsupervised! 

 

GENERAL BOOKING TERMS

• We are an adults only boutique hotel (we only accept Guests over the Age of 18 years old) 

• Bookings are not final until payment is received and you have received a confirmation via email or what's app

• Total payment will be made in the booking process. 

• If we do not receive a payment your Booking will be automatically canceled. 

• Rates are subject to change without prior notice before bookings are confirmed. 

• For group bookings or events please contact us at hello@casamexibali.com

• Photoshoots and drones are not permitted unless approved by management

• The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety box provided in your room for any valuable items. If we find a "lost item", we will keep it safe for you and can ship items back (at your expense). Any lost items which are not claimed within 30 days, will be donated to a local charity or discarded.

 

POOL 

The hotel does not have a lifeguard. Guests swim at their own risk. Smoking, glasses or porcelain plates, or other breakables are not permitted in the pool for health and safety reasons. 

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PARKING

We have limited parking spaces available at CASA MEXIBALI which you are welcome to use during your stay and which are located on a first-come-first-served basis. Whilst we do our best to keep your vehicle(s) safe, guests park their vehicles at their own risk. Therefore when you park in our parking area, you accept the risk of theft or damage of or to your vehicle and property in it. Our surveillance cameras are overviewing the parking area during day and nighttime. 

 

SMOKING 

All our rooms including their terraces are NON-SMOKING. Please keep in mind that our Roofs are made of Palapa (Palm Tree Leaves) which are extremely flammable. If you smoke inside the room, we will add a cleaning fee of 5.000 MX to your bill/charge your credit card. 

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We do allow smoking in our Common Areas. Please do not leave any cigarette stubs in the common areas and make cigarettes are put out completely before throwing them in the bin.